- Always act with the utmost of Integrity
- Return every phone call/Respond to every e-mail in a timely manner
- Be dependable - show up when promised
- Keep our promises - Act upon our agreements to the absolute best of our ability
- Be honest - only make agreements we intend to keep. If we can't do it, admit it from the beginning. If we don't really mean it, we won't say it.
- Stay on schedule - show up on time, and stay with the job until completion. Always inform the customer if our schedule changes
- Admit to any mistakes - correct them immediately without blame, excuses, or complaint
- Work "proud" - make sure the quality of our work exceeds customer's expectations. Never leave a job until we are proud to say that we did the work.
- Continual communication - keep the client in the loop. Let them know if anything changes
- Provide VALUE - strive for the best combination of quality and price
